Support Services

Support services

Optimize org performance and reduce case resolution times

With support services, we offer specialized assistance with guaranteed response and resolution times, as outlined in the Service Level Agreements (SLAs), to promptly address your Salesforce issues. Our team of local Salesforce experts is well-versed in Salesforce best practices, ensuring they provide immediate and knowledgeable support for any problem, whether big or small. This approach not only enhances organizational security but also reduces case resolution times, allowing your Salesforce environment to always run optimally. Focus on growing your business, confident that your Salesforce system is in expert hands.

Typical scope of work

When are support services ideal?

Resource Optimization: When the in-house capacity for managing Salesforce is constrained
Demand Management: Where support needs outstrip existing resources
Expertise Access: For specialized skills and expertise beyond your in-house capabilities
Cost-Effectiveness: Outsourcing proves more economical than expanding internal teams
Business Focus: Redirecting in-house talent to focus on core business functions
Scalability for Growth: Swiftly scaling Salesforce capabilities to match your company's growth
Expert Replacement: Seeking advanced expertise and best practices to replace your current Salesforce partner
Enhanced User Adoption: Amplifying Salesforce utility across your organization

How do support services work?

Results and experiences after working with us

Auventa showed us what an organized, professional, and knoweledgable Salesforce Partner is capable of.

Andre Pereira

Director of Sales at DedOn

This has been a very great engagement. Its been transformative, they have been partnering, and as a result, we are engaging them for additional projects. I can only see this organization helping other growth businesses accelerate.

Shihan Fernando

SVP at Modern Requirements

Great communication, very efficient and knowledgeable.

James Burke

CEO at Legendary Security

Extend Your Team With Trusted Salesforce Managed Services

Our experts become an extension of your team, providing ongoing support, resolving issues, and implementing improvements to keep your Salesforce solution performing at its best.

Other offerings

User training

Boost employee satisfaction and increase employee ROI with customized user training

Administration services

Enhance employee productivity and satisfaction by ensuring your Salesforce is optimized and runs smoothly.

Release & change services

Maximize your Salesforce investments by staying on top of Salesforce’s major releases

Developer & integration services

Automate and remove manual processes to increase your business performance and efficiency with integrations and custom solutions

Analytical services

Significantly boost your revenue by leveraging data and AI capabilities to make data-driven decisions

AppExchange app management

Reduce development costs by leveraging numerous solutions from the AppExchange for your business